Shipping policy


Shipping Policy

Order Processing

  • Orders are typically processed  on the same working day (Monday–Friday before 3pm, excluding holidays).

  • Once your order is processed, you will receive a shipping confirmation email with tracking information.

Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout based on your location and chosen shipping method.

  • Standard Shipping: 3-4 business days

  • Next Day Shipping: 1 business day

  • Please note that delivery times may vary during peak periods or due to unforeseen delays.

International Shipping

  • We ship to selected international destinations.

  • International delivery times vary depending on the destination and customs processing.

  • Customers are responsible for any applicable customs duties, taxes, or import fees.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • You can track your order online using the carrier’s website.

Lost or Damaged Orders

  • If your order is lost or arrives damaged, please contact us within 7 days of delivery.

  • We will work with the carrier to resolve the issue and may offer a replacement or refund where applicable.

Shipping Address

  • Please ensure your shipping address is correct before completing your purchase.

  • We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Questions?

  • For any shipping inquiries, contact us at enquiries@bowtiquepreloved.co.uk and we’ll be happy to assist.